Client: RIOT Games
Industry: Gaming and Esports
Project: Development of a Q&A Slack App for Internal Use
Technologies Used: Node.js, Firebase, TypeScript, Google Drive API
Timeline: 3 Weeks
About RIOT Games
Founded in 2006, RIOT Games has established itself as a titan in the gaming industry, renowned for creating player-focused games such as the globally acclaimed League of Legends. As they continue to innovate and expand their universe through new titles and multimedia projects, effective internal communication remains crucial for their leadership team.
The Challenge:
RIOT Games sought to streamline its internal Q&A process within Slack, aiming to foster more structured and productive conversations. Their current system allowed employees to ask questions in a specific Slack channel, which leadership would answer either online or during live events. However, they needed a more organized approach to manage these interactions and ensure efficient tracking of questions and answers.
Our Solution:
Our team of web development experts was enlisted to create an advanced Slack integration, transforming their Q&A process into a seamless and efficient experience. The project, a Phase 2 extension of an already live and running Slackbot customization, required rapid development and deployment within three weeks.
Key Features Delivered:
1. App Home Screen with Global Configuration Options: Centralized management of app settings to enhance user control and customization.
2. Multi-Channel Bot Invitation: Enabled the bot to be invited to multiple channels, broadening its usability across various teams and departments.
3. Customizable Welcome Messages: Allowed configuration of personalized welcome messages for different channels, enhancing user engagement and clarity.
4. Configurable Buttons and Links: Provided the ability to set up buttons and links tailored to each channel’s specific needs.
5. Automated Spreadsheet Creation: Integrated with the Google Drive API to automatically generate new spreadsheets for channel-specific data tracking.
6. Administrative Controls: Restricted certain features to a configurable shortlist of app and channel administrators, ensuring secure and controlled usage.
7. Encouraged Interaction: Added an automatic +1 emoji to new questions to promote engagement and facilitate tracking.
Outcome:
By delivering these robust features, we empowered RIOT Games’ leadership team to manage internal communications more effectively. The enhanced Q&A Slack app not only streamlined their process but also fostered a more organized and productive work environment.
