Client: Appfire
Industry: SaaS
Project Name: Connect Slack & Jira with Integration+
Technologies Used: React Redux Node.js Express.js MongoDB
About Integration+
Jira Integration+ was designed to streamline workflows by two-way communication between Slack and Jira. This integration helps teams minimize context-switching, improve productivity, and enhance collaboration by centralizing task management within Slack. The tool supports various Jira environments, including Cloud, Server, and Data Center, and offers robust security and support features.
The Challenge:
Nextup required a scalable solution to enhance their development resources and streamline user interactions with Atlassian products. They aimed to refine existing products and develop new ones, focusing on creating smart bots to ease these interactions.
Key Features Implemented:
- Contextual Issue Expansion: Automatically expanded Jira issues in Slack channels for immediate context and details.
- Time Tracking: Logged work hours directly to Jira tickets from Slack.
- Seamless Issue Creation: Created Jira issues from Slack’s Workflow Builder, emoji reactions, and direct messages.
- Real-Time Reporting & Notifications: Generated reports and received real-time updates on Jira ticket status changes.
- Personalized Alerts & Assignments: Set up personal alerts and quickly assigned issues using Slack emojis.
- Enhanced Collaboration: Facilitated cross-team collaboration within shared Slack channels.
- Two-Way Interaction: Ensured updates in Jira reflected in Slack and vice versa.
- Comprehensive Task Management: Accessed assigned Jira issues and captured Slack thread conversations in Jira.
- Bug Reporting & Incident Management: Logged bugs with screenshots and managed incidents directly from Slack.
Slack utilized advanced channel-based settings in Jira Integration+, allowing users to toggle to JQL mode. This feature enables granular control with JQL syntax, allowing Slack teams to pull up issues using any valid JQL syntax directly within their channels.
Outcome: Adoption and Savings
- Improved Efficiency: Reduced time spent switching between Slack and Jira, leading to faster issue resolution and enhanced project management.
- Enhanced Collaboration: Real-time updates and notifications in Slack improved team communication and coordination.
- Increased Productivity: Automating tasks like issue creation and time logging streamlined workflows, allowing teams to focus on critical tasks.
- Continued Innovation: Post-acquisition by Appfire, new features and improvements were continually added.
- Active Users: 300 Slack employees actively used Jira Integration+.
- Channel Growth: The bot was installed in 200 channels and continued to grow.
- Cost Savings: Appfire estimated potential annual savings of up to $1.19 million by replacing a costly, outdated internal tool with Jira Integration+.
Eventually, Slack transitioned from maintaining an expensive internal tool to leveraging the advanced functionalities of Jira Integration+. This integration has led to enhanced productivity, streamlined workflows, and significant cost savings, showcasing the value of Connect Slack & Jira with Integration+.
